Seeking for a Support Position – for McAfee. Locations: Colombia ( no relocation-only locals)

Dedication 24 x 7 support contact for Enterprise-level customers.
Candidates need to have Technical skills included knowledge in network protocols, Microsoft Exchange and Operational System, Lotus Domino, Linux and information security.
If also have knowledge in our products, including new products from Secure Computing, will be great.



EXPERIENCE REQUIRED:

The ideal candidate will have a 4 year degree and or 5+ years of demonstrated industry
experience or the equivalent combination of education and experience. The candidate must have a demonstrated, excellent organization skills, ability to communicate clearly within an account,
project management and strong problem resolution skills. The candidate must also possess a proven understanding of
corporate account business needs and knowledge of the support industry.
Prior applicable experience with named or dedicated accounts in a technical support environment and learning new
technologies while supporting existing products. Also requires extensive knowledge of TCP/IP Networking, hardware,
protocols, LAN configuration, security architectures and LAN/WAN technologies. Some travel required.
QUALIFICATIONS/EDUCATION:

Must possess strong technical account management skills
Strong knowledge of security hardware, software, and management platform with emphasis on installation,
troubleshooting, upgrading, integration, and client/server operations is desired.
Associates degree or Bachelors degree, especially in computer or technical related fields are desired.
Professional organization certifications in computing fields are highly desirable.
Progress towards or completion of certifications with Microsoft, Sun, or Linux is desired.

• At least two years of full time experience in customer care/customer technical support

If you are interested email resume at vguillemette@gmail.com REF PRESALES COLOMBIA