Systems Engineer -Located Colombia ( only locals) for McAfee

PRIMARY RESPONSIBILITY:
Systems Engineer (Levels 1 through 5): Oversees pre-sale and/or post-sale support of company products/systems. Provides technical support in sales presentations, product demonstrations, installation and maintenance of company products to ensure that the system is functioning according to specifications. Provides answers to customer inquiries concerning system software and applications. Provides software development and consultation to prospective users. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping. Survey Tip: If employee performs installation and maintenance of client systems over a long-term contract on a fee-for-service basis, match to Systems Integration Specialist (5691-5695).
LEVELING REQUIREMENTS:
Level 1:
• KNOWLEDGE: Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
• JOB COMPLEXITY: Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Contact with others is primarily internal.
• SUPERVISION: Normally receives detailed instructions on all work.
• EXPERIENCE: Typically requires no previous professional experience.
Level 2:
• KNOWLEDGE: Uses professional concepts; applies company policies and procedures to resolve a variety of issues.
• JOB COMPLEXITY: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has internal and some external contacts.
• SUPERVISION: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• EXPERIENCE: Typically requires a minimum of 2 years of related experience. In some companies, the requirement will be less.
Level 3:
• KNOWLEDGE: Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position.
• JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
• SUPERVISION: Normally receives little instruction on day-to-day work, general instructions on new assignments.
• EXPERIENCE: Typically requires a minimum of 5 years of related experience. In some companies, the requirement will be less.
Level 4:
• KNOWLEDGE: Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (i.e., dept/peer review).
• JOB COMPLEXITY: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
• SUPERVISION: Determines methods and procedures on new assignments, and may provide guidance to other personnel.
• EXPERIENCE: Typically requires a minimum of 8 years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be desirable.
Level 5:
• KNOWLEDGE: Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Barriers to entry such as technical committee review exist at this level.
• JOB COMPLEXITY: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Contacts pertain to significant matters often involving coordination among groups.
• SUPERVISION: Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
• EXPERIENCE: Typically requires a minimum of 12+ years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be expected.


Victoria Guillemette
LATAM Contract Recruiter
Email: vguillemette@gmail.com
Skype: Victoriag6
MSN: victoriag_telp@hotmail.com
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